FAQ

How To Order:

To place an order, simply visit our website and browse through our products. Once you have found what you are looking, add it to your cart and proceed to checkout. From there, you will be prompted to enter your shipping and payment information. If you have any questions or concerns, please don't hesitate to contact our customer support team.

We understand that payment options are an important factor when it comes to online shopping. That's why we offer a variety of choices to make your shopping experience as convenient as possible. You can pay with a credit or debit card, PayPal, or even Apple Pay. Our payment process is secure and easy to use, so you can shop with confidence.

Personal information to be collected will be name, email address, phone number, and billing information when placing an order, subscribing to the site, or contacting the staff. This information will never be sold to another party or used for anything aside from processing payments, completing orders, or communicating with the customers.

We take measures to protect personal information from unauthorized access, theft, or disclosure. All payment methods are encrypted to keep your information safe.

As a customer, you possess the right to access, correct, or delete personal information, as well as the right to opt out of marketing communications.

Terms & Conditions:

These are the terms and conditions for our small business:

1. Payment Terms: All payments are due upon receipt of the invoice. Late payments may be subject to additional fees.

2. Refund Policy: Refunds will be given at the discretion of management. Please contact us if you are not satisfied with our products or services.

3. Delivery Policy: Delivery times may vary depending on the product or service purchased. We will provide an estimated delivery time upon receipt of payment.

4. Privacy Policy: We respect your privacy and will not share your personal information with third parties unless required by law.

5. Intellectual Property: All content on our website and marketing materials are the property of our company and may not be used without our permission.

6. Liability: Our liability is limited to the cost of the products or services provided. We are not responsible for any damages or losses resulting from the use of our products or services.

7. Governing Law: These terms and conditions are governed by the laws of the state in which our business is registered.

By purchasing our products or services, you agree to these terms and conditions. If you have any questions or concerns, please contact us.

Return Policy:

Our return policy allows you to return a product if it arrives damaged or defective. If you receive a damaged or defective product, please contact our customer service team within 20 days of delivery to initiate the return process. We will provide you with a return shipping label and process a refund or exchange once we receive the returned item.

Please note that in order for the return to be accepted, the product must be unused, in its original packaging, and in the same condition that you received it. If the returned product is not in its original condition, we may not be able to process a refund or exchange.

For our candles, we have a return policy that allows you to return the product if it arrives damaged or defective. If you receive a candle that is damaged or defective, please contact our customer service team within 7 days of receiving the product to initiate the return process. We will provide you with a return shipping label and process a refund or exchange once we receive the returned item.

However, if you have burned the candle, we cannot accept a return due to safety and health reasons. We recommend that you carefully examine your candle upon arrival to ensure that it is in good condition before using it.

If you have any further questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We are always happy to assist you.

If you need to cancel an order or request a refund, please contact our customer service team within 3 days of your purchase. We understand that circumstances can change, and we want make the process as easy and straightforward as possible for our customers. Our team will be happy to assist you with any questions or concerns you may have. Thank you for choosing our company, and we look forward to serving you in the future.

Shipping:

All shipping is done through USPS.

Orders are shipped within 5 business days after orders are confirmed unless certain circumstances shall arise. Phantasmic Productions is not responsible for late arrivals after the order has been processed and shipped. Please allow 5-7 Business days after shipping. Should there be any problems, feel free to reach out as we are happy to help find your package in transit.